Senior Customer Experience Consultant - US Military Cargo
Core
Managing US Military and government cargo contracts while driving business growth and strengthening customer relationships in the Asia Pacific region.
Role type
Senior Customer Experience Consultant (Logistics)
Builds
End-to-end US Government cargo shipping services
Domain
Transportation / Logistics / Defense
Required skills
Contract management, US Government regulatory compliance (FOCI, FAR, DFAR), Customer relationship management, Operational execution, Strategic planning, Team coaching, Root cause analysis, Cross-functional collaboration
Preferred skills
Customer service experience, Solutions-focused perspective
Technologies
Microsoft Applications
Responsibilities
Oversee daily operational execution of US Government cargo bookings, tracking, and documentation; Formulate strategies to boost operational efficiency; Cultivate long-term relationships with U.S. Government customers; Act as primary coordination point for customer projects; Train and mentor local teams on contractual compliance; Assist in identifying new service offerings; Ensure On Time Delivery for military cargo; Perform root cause analysis for performance gaps.
Seniority
Senior, hands-on IC
