Manager Customer Relations
Core
Lead daily operations and support teams at a veterinary teaching hospital to ensure consistent staffing and high-quality service delivery for clients and staff.
Role type
Manager of Customer Relations (Operations & Staffing)
Builds
Staffing coverage, operational workflows, and client service experiences
Domain
Veterinary medicine / Healthcare operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff supervision, scheduling, recruitment, training, performance management, client relations, operational coordination
Preferred skills
Multi-shift scheduling, SOP development, financial tracking/billing, complex issue resolution
Responsibilities
Supervise Veterinary Teaching Hospital Assistant teams, recruit and evaluate staff, partner with leadership to support daily operations, oversee scheduling processes, resolve client concerns
Seniority
Manager, direct supervisory responsibilities