Lead Logistics - Process Expert
Core
Own end-to-end ocean booking processes, manage customer relationships, and ensure compliance with operational standards for FCL and LCL shipments.
Role type
Lead Logistics Process Expert (Ocean Booking & Customer Service)
Builds
Shipping documents, customer invoices, and service quality for Maersk SCM customers
Domain
Global Logistics / Ocean Freight
Required skills
Ocean booking management, Customer relationship management, Shipper/carrier performance monitoring, Process compliance, Internal coordination, Problem resolution, Strategic reporting, Rate card management
Preferred skills
System migration implementation, Automation opportunities identification
Technologies
Microsoft Office Suite (Excel, Outlook, PowerPoint), MODS, SCP
Responsibilities
Manage end-to-end ocean booking process for FCL and LCL shipments, Act as primary contact for assigned accounts providing shipment status updates, Monitor operational performance of shippers and ocean carriers, Oversee accurate performance of downstream processes including system updates and invoices, Coordinate with overseas agents and downstream teams to resolve operational escalations, Investigate service deviations and transit delays, Manage monthly performance reports and KPIs, Verify and audit internal and external rate cards, Lead migration of client accounts from old system to new platform