Supervisor - Customer Service
Core
Supervise customer service operations for warehouse logistics, handling inbound/outbound shipments, inventory support, and exception management.
Role type
Supervisor, Customer Service & Logistics Operations
Builds
Shipment tracking, operational reports, and billing verification for logistics clients
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Stakeholder coordination, documentation accuracy, inventory reconciliation, operational reporting, exception management, shift handover
Preferred skills
WMS familiarity, Microsoft Office proficiency, logistics process knowledge
Responsibilities
Handle customer enquiries on shipment and order status, coordinate inbound/outbound cargo activities, monitor inventory discrepancies, prepare operational and billing reports, manage night-shift coverage and handovers
Seniority
Individual Contributor, Supervisory level