Regional Ops SME
Core
Regional Operations Subject Matter Expert ensuring alignment with global standards, driving process standardization, and supporting complex issue resolution across multiple countries.
Role type
Senior IC operations process expert
Builds
Operational readiness for SCP (New Lead Logistics Platform) migrations and consistent process adoption
Domain
Global logistics and supply chain operations
Required skills
End-to-end process knowledge, KPI management, root-cause analysis, SOP development, process governance, continuous improvement, Lean and Kaizen methodologies, ERP systems, Microsoft Excel, Power BI
Preferred skills
Stakeholder management, influence without authority, cross-cultural collaboration
Technologies
SCP (New Lead Logistics Platform), ERP, Microsoft Teams, reporting tools
Responsibilities
Support SCP migrations and implementation activities for new and existing customers; Act as regional subject matter expert for assigned operational processes; Drive process standardization across countries while managing local exceptions; Monitor operational KPIs and service levels; Lead root-cause analysis for complex operational issues; Maintain and improve SOPs and training materials; Facilitate training and knowledge-sharing sessions; Support audits, controls, and compliance activities.
Seniority
Mid-level, hands-on IC