Office Associate
Core
Provide customer service for logistics operations, handling inbound/outbound calls, tracking shipments, and assisting pilot stations and cartage agents.
Role type
Customer service representative (logistics)
Builds
Shipment tracking updates, customer quotes, and routing options for global trade logistics
Domain
Logistics and supply chain
Deliverable
dashboards & analysis
Required skills
Customer service, call handling, shipment tracking, email communication, problem-solving, multitasking, organizational skills
Preferred skills
Technological aptitude, familiarity with online tools
Responsibilities
Answer incoming calls, respond to customer inquiries via email, make outgoing calls for shipment status updates, track and trace shipments, assist pilot stations and cartage agents, provide customer quotes and routing options
Seniority
Entry-level