Senior Specialist, Booking Services - SWE
Core
Ensure smooth and reliable execution of Booking Services (BKS) for single carriers by adhering to standard processes and customer-specific requirements while meeting service level agreements.
Role type
Senior Specialist, Booking Services (SWE)
Builds
End-to-end shipment execution and operational compliance for logistics customers
Domain
Logistics and Supply Chain
Required skills
Lead Logistics, Change Management, Customer Service Support, Account management, Commercial knowledge, MS Office proficiency
Preferred skills
International experience, Matrix organization experience, Bachelor's Degree in Logistics/Supply Chain
Responsibilities
Meet relevant SLAs and customer-specific KPIs consistently, Adhere to standard processes and customer-specific IOPs to ensure operational compliance, Act as a customer advocate and key point of contact, Actively develop a strong understanding of customers' businesses, priorities, and pain points, Use customer insights to inform SMEs and identify improvement opportunities, Share relevant customer knowledge with internal teams to enhance collaboration and alignment