FL Customer Service Support [FLO FLC]
Core
Processing import/export customs permits and duty payments for warehouse goods, liaising with customs officers and carriers to ensure timely clearance and shipment status updates.
Role type
Customs clearance and logistics operations specialist
Builds
Customs clearance documentation and shipment release workflows
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Customs permit processing, duty payment processing, customs officer liaison, shipment status tracking, internal customer coordination, finance requisition coordination, third-party service provider management
Preferred skills
Certificate of Customs Competency Test for Declarants, Warehouse Management System (WMS) experience, logistics industry experience
Technologies
MS Office, Excel, WMS
Responsibilities
Process import and export customs permits for warehouse goods, process duty payment permits for local domestic sale, liaise with customs officers for shipment arrivals and departures, ensure accuracy of information in customs permits, update customers on shipment status, arrange cheque requisitions with Finance, coordinate prompt customs clearance with third-party providers, liaise with internal customers for goods receipt and release
