Customer Experience Agent
Core
Manage end-to-end shipment processes and resolve customer issues for small/mid-sized clients in the global trade and logistics sector.
Role type
Customer Experience Consultant (Logistics)
Builds
End-to-end shipment life cycle for Essential Services Customers
Domain
Global trade, shipping, and logistics
Deliverable
client delivery
Required skills
Stakeholder management, supply chain operations knowledge, problem-solving, critical thinking, coordination, financial analysis
Preferred skills
Digital savviness, ability to work under pressure, cost-conscious mindset
Responsibilities
Manage end-to-end shipment processes, ensure timely resolution of customer issues, handle customer portfolios and financial follow-ups, coordinate ocean shipments and logistics, respond to daily emails and calls, build relationships with offshore teams
Seniority
Mid-level (3-5 years experience)
