Booking Planning Agent
Core
Own and manage the customer experience for LCL (Less than Container Load) cargo operations, ensuring process efficiency, cost-effectiveness, and resolution of operational issues.
Role type
Senior LCL Operations & Customer Experience Manager
Builds
LCL delivery services and customer onboarding processes
Domain
Global Logistics / Maritime Shipping
Deliverable
product features
Required skills
LCL delivery operations, process optimization, customer onboarding, regulatory compliance, cost management, end-to-end service delivery
Preferred skills
analytical skills, problem solving, challenging business rules, whole picture understanding
Technologies
operational systems, revenue & cost management systems
Responsibilities
Ensure compliance with IOP, SOP, and KPIs; execute process efficiency improvements; own customer onboarding; resolve customer issues within stipulated timeframes; update systems with revenue and cost data; share best practices.
Seniority
Senior, hands-on IC