LCL Operation Agent
Core
Own and manage the customer experience for Less than Container Load (LCL) cargo operations, ensuring efficient delivery, cost-effectiveness, and process optimization.
Role type
LCL Operations Agent
Builds
LCL cargo delivery services for customers
Domain
Logistics / Supply Chain
Deliverable
product features
Required skills
LCL delivery expertise, process optimization, customer onboarding, regulatory compliance, system data management, revenue and cost tracking, problem-solving
Preferred skills
proactive attitude, independent work, analytical skills, ability to challenge business rules
Technologies
internal operational systems
Responsibilities
Ensure compliance with IOP, SOP, and KPIs; execute process efficiency improvements; own customer onboarding; resolve customer issues within stipulated timeframes; handle system updates and customer requests; update revenue and cost data in systems; share best practices