IT/OT Onsite Support Engineer
Core
Support and maintain the terminal's Information Technology (IT) and Operational Technology (OT) infrastructure to ensure secure, reliable, and stable operations for global trade and logistics.
Role type
IT/OT Infrastructure Support Engineer
Builds
Secure and stable IT/OT infrastructure for terminal operations
Domain
Logistics / Port Operations / Industrial IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT infrastructure administration, OT device support, server and virtualization management, network infrastructure maintenance, troubleshooting and root cause analysis, patch management, backup validation, disaster recovery, technical documentation, cybersecurity compliance
Preferred skills
Continuous improvement mindset, proactive problem solving, collaboration with regional teams and vendors, operational excellence
Technologies
Servers, virtualization platforms, storage, backup solutions, network infrastructure, CCTV, OCR, biometric systems, Vehicle Mounted Terminals (VMTs), industrial network devices
Responsibilities
Administer and maintain IT and OT infrastructure; Monitor, troubleshoot, and maintain servers, virtualization, storage, and network; Support technology upgrades and lifecycle replacements; Maintain OT technologies including CCTV, OCR, and VMTs; Provide L2/L3 support and perform root cause analysis; Execute patch management, vulnerability remediation, and disaster recovery; Maintain technical documentation and asset inventories; Ensure compliance with cybersecurity and change management processes
Seniority
Mid-level, hands-on IC
