Manager Collaboration M365 SME
Core
Subject matter expert for Microsoft 365 collaboration services, providing specialist guidance, resolving complex issues, and driving platform improvements for a global asset management and insurance group.
Role type
Manager, M365 SME
Builds
Production-ready M365 collaboration services (Exchange, Teams, SharePoint, Intune) and improved operational maturity
Domain
Enterprise IT / Cloud Collaboration / Asset Management & Insurance
Required skills
Microsoft 365 administration, Identity and Access Management (IAM), Incident management, Security and compliance controls, Agile methodologies, Technical leadership, Stakeholder management, Process improvement
Preferred skills
Project management, Jira/Confluence proficiency, Change management
Technologies
Microsoft 365, Exchange Online, Teams, SharePoint Online, Intune, Jira, Confluence
Responsibilities
Act as SME for M365 services; Support identity and access management processes; Resolve complex service issues and coordinate incident response; Deliver platform improvements and new features; Embed security and compliance controls; Produce documentation and share knowledge; Manage a team of technical engineers; Collaborate with Architecture, Infrastructure, Security, and Network teams; Champion continuous improvement and reduction of technical debt.
Seniority
Manager, hands-on IC with team leadership
