Supervisor, Operations
Core
Manage daily return and reconciliation processes for appliance delivery teams, ensuring accurate accounting of returned products, paperwork, and equipment at warehouse docks.
Role type
Operations Supervisor (Logistics/Transportation)
Builds
Integrated logistics network for global trade, specifically handling appliance returns for a major national retailer.
Domain
Logistics, Transportation, Warehouse Operations
Deliverable
Dashboards & analysis
Required skills
Route monitoring, dock operations coordination, inventory reconciliation, documentation validation, discrepancy resolution, system data entry, audit support, escalation management
Preferred skills
Last-mile delivery operations, appliance/furniture/big-box retail logistics, 3PL operations, transportation dispatching, route tracking
Technologies
Transportation and warehouse management systems
Responsibilities
Monitor delivery routes and track truck progress using company systems; coordinate inbound traffic and maintain control of warehouse dock operations; verify returned appliances, damages, exchanges, and undelivered products; review and validate route paperwork and inventory records; communicate with contractors and customer personnel to resolve issues; maintain accurate records in management systems; support audits and operational reporting; escalate service failures and inventory discrepancies; remain on-site until all end-of-day processes are completed.
Seniority
Individual Contributor, Supervisory level
