Customer Service Representative
Core
Deliver exceptional service and support to customers by answering incoming calls, responding to inquiries, and resolving issues in a timely and professional manner while managing order allocation and warehouse documentation.
Role type
Customer Service Representative (Logistics/Warehousing)
Builds
Order management and customer support processes for Maersk Logistics & Services USA
Domain
Logistics and Warehousing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Problem-solving, Communication, Urgency, MS Office (Word, Excel, Outlook), Order allocation, Inventory communication, Document management, Shipping coordination
Preferred skills
Industry-related experience
Responsibilities
Answer incoming calls and respond to customer inquiries, Allocate orders based on customer requirements, Record and communicate potential order concerns, Communicate with Inventory Control regarding availability, Partner with Processing Department on order management, Print documents and labels, Sort and separate warehouse labels, Update and maintain the warehouse management system (WMS), Submit and follow up on purchase orders, Communicate with Shipping Department and carriers to maintain pickup schedule, File and scan documents into the system
Seniority
Entry-level to Junior