Senior CX Consultant
Core
Primary connection between key customers and operational teams for Ground Freight and Cold Chain transportation solutions, overseeing shipments from booking to delivery.
Role type
Senior Customer Experience Consultant (Logistics)
Builds
Dependable customer experiences for Ground Freight and Cold Chain supply chains
Domain
Logistics, Transportation, Cold Chain
Deliverable
client delivery
Required skills
Customer service, stakeholder management, problem-solving, root cause analysis, attention to detail, multi-tasking, Microsoft Office/transportation management systems
Preferred skills
Cold Chain, Ground Freight, trucking, dispatch, refrigerated cargo experience
Responsibilities
Monitor shipments throughout the transportation lifecycle, provide proactive shipment updates, coordinate with operations/brokerage/carriers, ensure alignment with customer SOPs and safety standards, investigate operational disruptions, identify performance trends and recommend improvements
Seniority
Senior, hands-on IC
