Senior Data Analyst - Customer Experience
Core
Transform customer experience data into reliable, actionable insights and executive dashboards to support business decisions and improve customer journeys.
Role type
Senior Data Analyst (Customer Experience)
Builds
End-to-end analytical solutions, ETL/ELT pipelines, and executive dashboards for the Customer Excellence team.
Domain
Logistics / Supply Chain / Customer Experience
Deliverable
dashboards & analysis
Required skills
Power BI (DAX, Power Query, semantic modeling), SQL, Python, ETL/ELT processes, dimensional modeling, data storytelling
Preferred skills
Customer Experience domain knowledge, logistics/transportation experience, high-complexity data environments
Technologies
Power BI, Microsoft Fabric, Databricks, Dremio, Orbit, Power Automate, APIs
Responsibilities
Translate customer experience needs into data indicators and analytical models; develop and maintain ETL/ELT pipelines; create SQL queries, scripts, and notebooks; build high-quality executive dashboards; transform data into executive diagnoses and recommendations; automate information flows; partner with Operations, Commercial, Finance, and Technology teams.
Seniority
Senior, hands-on IC
