Operations Associate
Core
Support day-to-day dispatch operations and administrative activities for Last Mile delivery services, ensuring timely communication and operational compliance.
Role type
Operations Support Associate (Last Mile Delivery)
Builds
Last Mile delivery services for customers via a network of delivery teams and transportation providers
Domain
Logistics / Transportation / Last Mile Delivery
Deliverable
product features
Required skills
Customer service, data entry, record maintenance, Microsoft Office proficiency, problem solving, multitasking, attention to detail
Preferred skills
Transportation/logistics experience, routing software familiarity, escalations management, bilingual English/Spanish
Technologies
Transportation management systems, routing software, Microsoft Office (Outlook, Excel, Word, Teams)
Responsibilities
Answer inbound calls and emails; monitor daily delivery operations and track team progress; manage customer and driver escalations; communicate with stakeholders regarding delays and exceptions; perform real-time audits of delivery activity; assist with administrative functions like scheduling and filing; monitor compliance with operational procedures.
Seniority
Entry-level to Junior