Operations Associate
Core
Support day-to-day dispatch operations and administrative activities for Last Mile delivery services, ensuring timely communication and operational compliance.
Role type
Operations Support Associate
Builds
Last Mile delivery services for customers via a robust network of transportation providers and internal teams.
Domain
Logistics / Transportation / Last Mile Delivery
Required skills
Customer service, communication, data entry, record maintenance, problem solving, multitasking, Microsoft Office proficiency
Preferred skills
Transportation/logistics experience, routing software familiarity, escalations management, Excel data analysis, bilingual English/Spanish
Technologies
Transportation management systems, routing software, Microsoft Office (Outlook, Excel, Word, Teams)
Responsibilities
Answer inbound calls and manage customer/driver escalations, monitor delivery routes and service performance, perform real-time audits of delivery activity, assist with administrative functions and report generation, maintain compliance with operational procedures, utilize transportation management systems to support daily activities
Seniority
Entry-level to Junior, hands-on IC