Analista de Sinistros (Claims Specialist)
Core
Manage claims, losses, and damages for cargo during transport, ensuring professional customer service and compliance with company policies.
Role type
Claims Specialist (Logistics)
Builds
Claims resolution processes and customer service for shipping and logistics operations
Domain
Maritime shipping, container logistics, and supply chain
Deliverable
client delivery
Required skills
cargo claims management, loss and damage assessment, container operations knowledge, export process knowledge, SAP, Power BI, Office Suite
Preferred skills
legal background, advanced English, intermediate Spanish
Responsibilities
process pre-claims and damage notifications, coordinate surveyors and inspect cargo, audit invoices and support payment processing, investigate claims and recover values, analyze case data to identify efficiency improvements, coordinate cargo transfers between Dry and Reefer containers, manage disposal of damaged cargo
Seniority
Mid-level, hands-on IC