Delivery Dispatcher Agent
Core
Manage landside operations execution for land import and export, handling customer service tasks and resolving queries for clients in Czechia and Slovakia.
Role type
Delivery Dispatcher Agent (Logistics Operations)
Builds
Landside import/export operations execution for Maersk Intermodal
Domain
Global logistics and container transportation
Deliverable
client delivery
Required skills
land or rail operations experience, import/export operations knowledge, English (fluent), Czech (fluent), data processing, root cause analysis, MS Office proficiency
Preferred skills
problem solving, detail orientation, hands-on approach, willingness to learn
Responsibilities
Handle daily customer service tasks for land import/export, respond to customer enquiries, maintain relationships with CX team, provide quality service to internal/external customers, process data and generate reports, support peers with process challenges
Seniority
Individual Contributor, operational level