Business process - Subject Matter Expert
Core
Drive operational excellence across the European Logistics and Services network by standardizing processes, improving system adoption, and leading transformation initiatives.
Role type
Senior Business Process Subject Matter Expert (Logistics)
Builds
Scalable, efficient, and customer-focused operations across the European network
Domain
Freight forwarding, logistics, and supply chain operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational Excellence, Process Excellence, Continuous Improvement, Lean methodologies, Six Sigma, stakeholder management, change management, analytical problem solving, freight forwarding process knowledge, CargoWise or similar platforms
Preferred skills
Experience leading transformation initiatives, ability to translate operational challenges into scalable improvements
Technologies
CargoWise, automation solutions, digital tools
Responsibilities
Lead initiatives to improve productivity, quality, service performance, and process compliance; Identify process inefficiencies and implement sustainable improvements; Drive adoption of new systems and automation solutions; Ensure regional processes and SOPs align with global standards; Serve as the key regional contact for process design and system enhancements; Facilitate collaboration between Operations, Commercial, Product, Finance, and Technology teams; Promote Lean thinking and data-driven decision making
