Landside Operations Agent
Core
Manage diversified inland transportation services (trucking, railway, barge, depot) to meet customer requirements and ensure timely supplier fulfillment.
Role type
Senior operational agent for inland logistics
Builds
Inland delivery performance and customer experience
Domain
Global logistics and supply chain
Deliverable
product features
Required skills
Inland transportation dispatch, process efficiency optimization, customer complaint resolution, cost management, regulatory compliance (INCOTERMS, Customs, HS Code), financial management (invoicing/dunning), stakeholder relationship management
Preferred skills
ILSE, BST systems knowledge
Technologies
ILSE, BST
Responsibilities
Dispatch orders according to procurement logic with cost-saving mindset, resolve customer complaints within stipulated timeframes, update internal systems and costs, provide feedback to improve delivery performance, ensure alignment with local policies and regulations
Seniority
Senior, hands-on IC