Disputes Voice Coordinator - Spanish
Core
Coordinate dispute resolution between customer service, sales, and logistics operations teams to ensure efficient and quality service delivery.
Role type
Operations Coordinator (Dispute Resolution)
Builds
Operational workflows and dispute resolution processes for global trade logistics
Domain
Logistics / Supply Chain / Global Trade
Deliverable
client delivery
Required skills
Dispute resolution, roster planning, performance monitoring, process improvement, data analysis, team coaching, KPI tracking
Preferred skills
Gembas facilitation, best practice research, cross-functional collaboration
Technologies
GCSS, RKEM, AFLS, Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Responsibilities
Allocate work assignments and prepare productivity reports; Monitor and report on standard and performance parameters; Coordinate with front office to resolve disputes; Research and recommend best practices; Perform data analysis to address gap and improvement areas; Work with LOC team to address equipment concerns
Seniority
Mid-level, hands-on IC
