CHB Operations Leader
Core
Lead a Customs Brokerage team to execute U.S. import customs transactions, ensuring regulatory compliance and operational excellence for customer accounts.
Role type
Senior IC CHB Delivery Lead (Customs Brokerage)
Builds
U.S. import customs brokerage services for global trade customers
Domain
Logistics / International Trade / Customs Compliance
Deliverable
client delivery
Required skills
U.S. Customs regulations expertise, import brokerage operations, people leadership, customer relationship management, analytical problem-solving, invoicing and accrual management, Lean methodologies
Preferred skills
Licensed Customs Broker (LCB), operational improvement initiatives, performance management tools, Microsoft Office proficiency
Technologies
Microsoft Office, operational systems
Responsibilities
Lead team execution of U.S. import customs brokerage activities, drive operational excellence and service quality, serve as subject matter expert for customs processes, ensure CBP compliance, monitor KPIs and improve team performance, partner with customers to resolve issues, oversee invoicing and account performance, coach and develop team members
Seniority
Senior, hands-on IC with people leadership