Landside Operations Agent
Core
Provide diversified inland transportation services (trucking, railway, barge) to meet customer requirements and ensure timely supplier fulfillment.
Role type
Landside Operations Agent
Builds
Inland delivery services for global trade customers
Domain
Logistics and Supply Chain
Deliverable
product features
Required skills
Inland transportation dispatch, process efficiency optimization, customer complaint resolution, cost management, regulatory compliance (INCOTERMS, Customs, HS Code), stakeholder coordination, data system updates
Preferred skills
Knowledge of logistics market trends, supply chain pain point analysis, financial management (invoicing/dunning), relationship management in matrix organizations
Technologies
ILSE, BST
Responsibilities
Dispatch orders according to procurement logic with cost-saving mindset, execute process efficiency improvements, resolve customer complaints within stipulated timeframes, capture voice of customer and provide feedback, handle system updates and customer requests, ensure costs are timely updated in systems
Seniority
Individual Contributor, operational execution level