Landside Operations Agent
Core
Provide diversified inland transportation services (trucking, railway, barge, depot) and manage end-to-end service delivery to customers.
Role type
Senior IC landside operations agent
Builds
Inland delivery performance and customer experience
Domain
Global logistics and supply chain
Deliverable
product features
Required skills
operational efficiency, customer service, legal/commercial framework understanding, logistics product knowledge, INCOTERMS, customs documentation, HS Code, import/export processes, HSSE, environmental compliance, financial management, invoicing, dunning, job file profitability management, relationship management, problem solving
Preferred skills
ILSE, BST
Technologies
ILSE, BST
Responsibilities
Dispatch orders according to procurement logic with cost saving mindset, execute process efficiency and optimize business rules, resolve customer complaints within stipulated timeframe, capture Voice of Customer and provide feedback, handle system updates and customer requests, ensure all relevant costs are timely updated in systems, share best practices and knowledge
Seniority
Senior, hands-on IC