CX Consultant-3
Core
Junior logistics operations specialist supporting daily shipment tracking, status updates, and exception follow-up for global trade.
Role type
Junior IC logistics operations coordinator
Builds
Operational visibility and timely shipment status updates for global trade stakeholders
Domain
Global logistics and supply chain
Deliverable
product features
Required skills
shipment tracking, status updates, exception follow-up, data entry, operational record maintenance, stakeholder inquiry handling, cross-team coordination, risk monitoring
Preferred skills
logistics background (sea/air), international exposure, fast learning, problem awareness
Technologies
logistics systems
Responsibilities
Support daily logistics operations including shipment tracking and status updates; Monitor shipment progress and proactively flag risks or delays; Handle inquiries from stakeholders; Ensure accurate data entry and maintain operational records; Follow standard procedures to ensure compliance and service quality; Work closely with team members to support cross-team coordination
Seniority
Junior, entry-level IC
