CX Reefer Agent
Core
Internal CX agent responsible for solving customer challenges via email, phone, and Teams/WhatsApp, managing bookings, and coordinating logistics solutions for import/export shipments.
Role type
Senior IC customer experience agent (reefer logistics)
Builds
Customer service interactions and shipment coordination for global trade
Domain
International logistics and supply chain
Deliverable
client delivery
Required skills
Reefer shipment coordination, international logistics operations, import/export knowledge, stakeholder communication, process optimization, SLA management
Preferred skills
SAP proficiency, advanced Microsoft Office
Technologies
Teams, WhatsApp, SAP, Maersk systems, Office
Responsibilities
Resolve customer challenges via multiple channels, identify and anticipate bottlenecks in reports/systems, optimize processes for better customer experience, monitor internal SLAs, coordinate solutions for diverse logistics services, manage customer bookings in Maersk systems, communicate daily with decision-makers, liaise with global support teams.
Seniority
Mid-level, hands-on IC
