Customer Experience Associate - Spanish
Core
Managing customer onboarding, case resolution, and end-to-end shipment lifecycle execution for logistics clients.
Role type
Customer Experience Associate (Logistics)
Builds
Customer service interactions and shipment delivery processes
Domain
Global logistics and supply chain
Deliverable
client delivery
Required skills
Customer relationship management, case management, import/export process compliance, stakeholder coordination, documentation facilitation, exception handling
Preferred skills
Salesforce, SAP, MS Excel
Responsibilities
Handle incoming customer service queries and exception management; complete import/export processes complying with SLAs; facilitate documentation and close open tasks; support proactive cargo readiness activities; coordinate with Area Partners for smooth cargo delivery; manage customer onboarding and relationships.
Seniority
Mid-level, hands-on IC
