Forward Deployed Engineer (Japanese speaker)
Core
Forward Deployed Engineer leading customer deployments of Agentic Voice AI and Zoom Virtual Agents, leveraging LLMs to build automated conversational voice and chat agents for strategic customers.
Role type
Senior IC Product Engineer (Agentic Voice AI)
Builds
Next-generation Zoom Virtual Agents (voice and chat) using LLMs and agentic frameworks
Domain
Enterprise collaboration, Conversational AI, Voice AI
Deliverable
production ML models | product features
Required skills
Agentic frameworks (LangChain, LlamaIndex), LLM fine-tuning, Python full-stack development, TTS prompt engineering, A/B testing, CRM/ERP integration, multi-step workflow design
Preferred skills
Experience with ElevenLabs, Azure, or Cartesia TTS, DevOps practices, translating field challenges to platform innovation
Technologies
Python, JavaScript, LangChain, LlamaIndex, ElevenLabs, Azure, Cartesia, CRM, ERP
Responsibilities
Design multi-step conversational workflows for LLM agents; Fine-tune LLMs for real-time voice performance; Develop full-stack code to connect agents with back-end systems; Craft and iterate advanced LLM prompts; Prompt-engineer TTS components for tone and prosody; Conduct A/B testing on TTS output; Act as embedded technical expert with customer teams; Manage end-to-end production deployments
Seniority
Senior, hands-on IC
