Customer Experience & Operations Specialist
Core
Primary point of contact for stakeholders managing end-to-end shipment processes and logistics operations for customers.
Role type
Operations Specialist (Logistics/Supply Chain)
Builds
End-to-end shipment flows and logistics solutions
Domain
Global Trade / Logistics / Supply Chain
Deliverable
product features
Required skills
End-to-end shipment orchestration, stakeholder communication, process adherence (SOPs/IOPs), performance monitoring, cross-sell/up-sell execution, issue escalation, KPI compliance
Preferred skills
Global Forwarder/Logistics service experience, BL/SI VGM/ISF/AMS/LCL/FCL knowledge, MS Excel proficiency, customer-centric approach
Technologies
MS Excel
Responsibilities
Execute and monitor end-to-end shipment processes, maintain communication with clients/carriers/suppliers, report performance metrics and provide recommendations, identify process deviations, respond to enquiries and escalate issues, participate in client conference calls, support customer retention initiatives
Seniority
Junior to Mid-level, hands-on IC
