Intern
Core
Support commercial operations and customer experience initiatives at a global port terminal.
Role type
Commercial Intern
Builds
Customer experience insights and operational efficiency improvements for port terminal clients.
Domain
Logistics / Port Operations / Customer Experience
Deliverable
dashboards & analysis
Required skills
Data analysis, Salesforce usage, Office Suite proficiency, Process mapping, Customer feedback analysis
Preferred skills
Lean methodology, Root cause analysis, Digital transformation interest
Responsibilities
Monitor client cases and deadlines in Salesforce, analyze customer satisfaction metrics (NPS, CSAT, CES), map customer journeys, consolidate Voice of Customer feedback, support process improvement studies.
Seniority
Intern
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