Senior Customer Experience Consultant - Control Tower
Core
Senior operational contact managing end-to-end pharmaceutical and healthcare shipments in a temperature-controlled facility, coordinating between customers, warehouse, transport, and ocean carriers.
Role type
Senior IC logistics operations consultant (Control Tower)
Builds
Pharmaceutical and healthcare supply chain visibility and execution for first customers in a new operation
Domain
Logistics / Supply Chain / Pharmaceutical Cold Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
logistics operations coordination, international shipping, supply chain management, operational exception handling, stakeholder management, compliance monitoring, TMS/WMS/ERP proficiency
Preferred skills
pharmaceutical logistics knowledge, GDP compliance expertise, air freight experience, cold chain integrity monitoring
Technologies
TMS, WMS, ERP, shipment visibility tools
Responsibilities
Coordinate inbound and outbound customer shipments; Maintain end-to-end shipment visibility and milestone tracking; Manage operational exceptions, delays, and escalations; Coordinate activities across transportation, warehouse, and ocean freight operations; Ensure customer requirements and service levels are met inline with KPIs; Arrange ocean freight bookings with shipping lines
Seniority
Senior, hands-on IC
