Customer Experience Consultant
Core
Central coordinator for inbound ocean freight operations, managing end-to-end cargo movement from suppliers to final delivery locations.
Role type
Senior IC Ocean 4PL Customer Experience Consultant
Builds
End-to-end inbound ocean freight solutions for global trade customers
Domain
Logistics / Supply Chain / Ocean Freight
Deliverable
product features
Required skills
Ocean freight operations, logistics planning, carrier/forwarder management, trade compliance, KPI monitoring, TMS/ERP proficiency, cost analysis
Preferred skills
Customs procedures knowledge, Incoterms expertise, exception management, continuous improvement mindset, data-driven decision making
Technologies
TMS, ERP systems, visibility platforms
Responsibilities
Manage inbound ocean freight operations from purchase order planning through final delivery; Coordinate shipment planning, booking activities, and container utilization optimization; Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners; Monitor shipment milestones and proactively manage delays and exceptions; Ensure documentation accuracy, trade compliance, and customs readiness; Coordinate destination handling, inland transportation, and delivery scheduling; Track freight costs, validate invoices, and identify cost-saving opportunities; Prepare KPI reports and support continuous improvement initiatives