Shift leader
Core
Lead a coffee shop team to deliver guest service, hand-craft beverages, and maintain store standards.
Role type
frontline shift leader (coffee shop)
Builds
hand-crafted coffee beverages, food offerings, and guest service experiences
Domain
QSR / Coffee Shop
Deliverable
product features
Required skills
guest service, beverage preparation, cash handling, team coordination, problem solving, physical stamina
Preferred skills
restaurant or retail experience
Technologies
POS systems, cash registers
Responsibilities
Provide guest service and make beverage recommendations; hand-craft beverages and prepare food to standard; manage cash drawer and follow cash policies; float between barista and guest service roles; maintain store cleanliness and organization; differentiate between solvable problems and those requiring leader support; support team members and manage multiple priorities.
