KCR Technology & Chemical LNS CX
Core
End-to-end management of Logistics Network Services (LNS) including carrier booking, trucking, and customs brokerage to ensure customer delivery and satisfaction.
Role type
Senior Customer Experience (CX) Specialist in Logistics
Builds
LNS service delivery for customers
Domain
Logistics & Supply Chain
Deliverable
client delivery
Required skills
Carrier booking management, Customs House Brokerage (CHB) documentation, Truck booking coordination, Billing and revenue recognition, Cross-selling logistics products, KPI monitoring, Stakeholder coordination
Preferred skills
Process improvement, Agile methodology, Analytical problem-solving
Technologies
MS Office (Word, Excel, PowerPoint)
Responsibilities
Manage carrier and truck bookings based on customer production plans; Prepare customs declarations, FTA forms, and licenses; Collaborate on billing and cost/revenue recognition; Monitor and improve customer KPIs; Perform accurate reporting and performance reviews with customers.
Seniority
Mid-level, hands-on IC