Customer Success Partner
Core
Partner with Sales Representatives to support strategic customer accounts and deliver logistics solutions.
Role type
Customer Success Partner (Logistics)
Builds
Logistics solutions and commercial processes for key customers
Domain
Global trade and logistics
Deliverable
client delivery
Required skills
stakeholder management, relationship management, commercial process management, issue resolution, contract coordination, analytical problem-solving
Preferred skills
understanding of transportation products, Microsoft Excel, PowerPoint, process orientation
Responsibilities
Partner with Sales Representatives to support strategic customer accounts; Align internally with cross-functional teams to deliver customer objectives; Build and maintain long-term, trust-based relationships with key customers; Understand customer business needs and recommend appropriate Maersk logistics solutions; Coordinate customer allocation requests and ensure commitments are fulfilled; Monitor contract renewals and ensure compliance with pricing policies and commercial guidelines