Lead Logistics Customer Experience Manager
Core
Lead the Global GSC LLP Pillar as a strategic competency center, driving transformation, continuous improvement, and operational excellence across logistics operations.
Role type
Senior Lead Logistics Customer Experience Manager
Builds
Globally aligned organization ensuring consistent service delivery and embedding operational excellence in GSC operations.
Domain
Global Logistics and Supply Chain Management
Required skills
A3 problem solving, cost and commercial acumen, volume forecasting, capacity planning, stakeholder management, team leadership, process improvement, SLA management, end-to-end value stream knowledge
Preferred skills
Advanced degree, Maersk systems knowledge, transformation experience
Technologies
Maersk systems (Ocean & L&S), digital tools, AI automations
Responsibilities
Lead A3 problem solving and approve RCA decisions; manage monthly volume forecasting and FTE reviews; run monthly KCXI reviews for customer experience; oversee weekly migration and adoption reviews for new accounts and processes; monitor team performance and provide coaching; act as escalation point for service issues; ensure alignment with strategic goals and customer needs.
Seniority
Senior, hands-on IC with team leadership