Finance Operations and Customer Experience Manager
Core
Lead a team to deliver value across customer segments by ensuring timely invoicing, proper job closure, and end-to-end Logistics & Finance Operations (FinOps) service excellence.
Role type
Senior Finance Operations and Customer Experience Manager
Builds
End-to-end LLP service delivery, standardized FinOps processes, and seamless customer experience for new and existing clients.
Domain
Global logistics and supply chain finance operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, FinOps process governance, customer relationship management, logistics operations expertise, risk escalation management, cross-functional collaboration, performance coaching, invoicing accuracy, process standardization, stakeholder alignment
Preferred skills
Experience with Maersk systems (Ocean & L&S), matrix organization navigation, strategic goal alignment, continuous improvement methodologies
Technologies
Maersk systems (Ocean & L&S)
Responsibilities
Lead team to deliver value proposition across customer segments; Drive best-in-class performance by owning FinOps activities; Own and govern standardized FinOps processes; Monitor team performance and provide coaching; Act as escalation point for service issues; Collaborate with CX, CPMs, FPOs, and GSC teams for end-to-end delivery
Seniority
Senior, hands-on IC with team leadership
