Process & Operational Excellence Manager – Freight Forwarding
Core
Drive operational excellence across the European Logistics and Services network by standardizing processes, improving system adoption, and leading transformation initiatives.
Role type
Senior IC Process & Operational Excellence Manager
Builds
Scalable, efficient, and customer-focused logistics operations
Domain
Freight forwarding and supply chain logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational Excellence, process standardization, digital transformation, Lean methodologies, Six Sigma, stakeholder management, change management, data-driven decision making, system adoption, cross-functional collaboration
Preferred skills
Experience with CargoWise or similar freight forwarding platforms, knowledge of forwarding processes, ability to translate operational challenges into scalable improvements
Technologies
CargoWise, automation solutions, digital tools
Responsibilities
Lead initiatives to improve productivity, quality, and process compliance; Identify and implement sustainable process improvements; Drive adoption of new systems and digital tools; Ensure regional processes align with global standards; Facilitate collaboration between Operations, Commercial, Product, Finance, and Technology teams; Promote a culture of continuous improvement using Lean thinking and root-cause analysis
Seniority
Senior, hands-on IC