Senior Specialist, Specialist - Spanish
Core
Execute customer service operations including inbound and outbound collection calls in Spanish for a global trade company.
Role type
Specialist - Customer Service / Collections
Builds
Customer service interactions and collections
Domain
Logistics / Global Trade
Deliverable
client delivery
Required skills
Fluent Spanish, Fluent English, Process adherence, SLA execution, SOP understanding, Issue reporting
Preferred skills
Improvement ideas
Responsibilities
Execute according to SLAs, Adhere to controls, Inform Supervisor about process issues, Handle collection calls (inbound and outbound)
Seniority
Individual Contributor