Global Control Tower Co-Lead
Core
Co-lead a Freight Forwarding Control Tower organization to drive end-to-end shipment visibility, exception management, and operational performance for a strategic global customer.
Role type
Senior IC Global Control Tower Manager
Builds
End-to-end shipment visibility, exception management processes, and operational performance dashboards for a complex international logistics network.
Domain
Global Logistics / Freight Forwarding / Supply Chain Management
Deliverable
Dashboards & analysis
Required skills
Exception management, shipment lifecycle management, operational performance monitoring, stakeholder alignment, process optimization, data-driven decision making, change management
Preferred skills
Control Tower operations, multimodal transportation (Ocean, Air, Landside), strategic global customer management, digital transformation in logistics
Technologies
Visibility platforms, dashboards, KPI reporting tools
Responsibilities
Drive end-to-end shipment visibility and exception management, monitor operational performance across regions and carriers, manage customer governance and escalation, lead continuous improvement initiatives, collaborate with cross-functional teams (Operations, Product, Commercial), develop performance governance frameworks
Seniority
Senior, hands-on IC