Lead Pharmacist Contact Center Specialist
Core
Provides medical information, collects safety reports, and manages product complaints for consumers, patients, and healthcare providers.
Role type
Lead Pharmacist Contact Center Specialist
Builds
Adverse event reports, product complaint documentation, and medical information responses
Domain
Healthcare / Pharmacovigilance / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Clinical pharmacy practices, adverse drug event recognition, medical literature surveillance, staff leadership, scheduling management, training coordination, database documentation, critical thinking, problem solving
Preferred skills
Drug information experience, telephonic triage experience
Technologies
Client approved resources, RMPDC databases, Denver Health databases, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Address medical information inquiries for consumers and healthcare professionals; capture and submit adverse event reports and product complaints; document inquiries and actions in databases; provide peer quality review and case reconciliation; lead staff on clinical and administrative issues; coordinate training activities; manage work schedules and staffing levels; act as primary point of contact for clients.
Seniority
Senior, hands-on IC with leadership duties
