Lead Logistics Customer Experience & Operations Area Manager - GCA, GSC
Core
Leading logistics customer experience and operations for the GCA area within GSC, while serving as the GSC China Chongqing Site Manager to oversee site-level coordination and cross-functional collaboration.
Role type
Senior IC logistics operations and customer experience manager
Builds
Logistics services and operational processes for customers onboarded in the Maersk environment
Domain
Global Shipping (GSC) / Logistics / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Site-level coordination, cross-functional collaboration, customer onboarding, relationship management, contract and dispute management, team leadership, performance appraisal, strategic planning
Preferred skills
Customer channel management, case management, policy development, business plan implementation
Responsibilities
Manage customer onboarding and relationships, handle contract and dispute management, coordinate cross-functional teams, lead people with employee lifecycle responsibilities, develop departmental plans based on functional strategy
Seniority
Senior, hands-on IC with people leadership
