Lead Logistics Customer Experience & Operations Area Manager - GCA, GSC
Core
Leading Lead Logistics Customer Experience and Operations for GCA area within GSC while serving as the GSC China Chongqing Site Manager, overseeing site-level coordination and cross-functional collaboration among all GSC China teams based in Chongqing.
Role type
Senior management lead for logistics customer experience and operations
Builds
Logistics customer experience services and operational coordination for GSC China teams
Domain
Logistics / Supply Chain / Customer Operations
Required skills
Cross-functional collaboration, Site-level coordination, Customer relationship management, Contract and dispute management, People leadership (hire/fire, coaching, mentoring), Performance appraisal, Business planning, Strategic direction setting
Preferred skills
Broad technical expertise in logistics, Business and industry knowledge, Process leadership, Talent pipeline development
Technologies
N/A
Responsibilities
Lead customer channel management and case management, Manage customer onboarding and relationships, Oversee contract and dispute management, Coordinate cross-functional teams in Chongqing, Develop and execute departmental plans based on functional strategy, Coach and mentor team members to drive performance
Seniority
Senior, hands-on IC with management responsibilities