Lead Logistics Customer Experience and Operations Specialist
Core
Execute day-to-day supply chain operations including shipment tracking, milestone updates, reporting, and exception handling for 3PL, 4PL, and Destination Container Management processes.
Role type
Lead Logistics Customer Experience and Operations Specialist
Builds
Shipment visibility reports, KPI dashboards, and operational status updates for global trade customers
Domain
Global logistics and supply chain management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Supply chain operations (3PL/4PL), shipment lifecycle management, milestone tracking, exception handling, stakeholder communication, MS Excel, process documentation, KPI monitoring
Preferred skills
Destination Container Management (DCM), Power BI, Power Automate, AI tool testing, automation adoption
Technologies
MS Excel, Power BI, Power Automate
Responsibilities
Execute end-to-end SCM operational activities including shipment tracking and milestone updates; Support 3PL and 4PL workflows including vendor coordination and visibility reporting; Handle customer, vendor, and internal stakeholder queries via professional email; Track operational KPIs such as timeliness, accuracy, and SLA adherence; Assist in automation and AI initiatives by validating outputs and providing process feedback; Maintain SOPs, IOPs, and process documentation
Seniority
Mid-level individual contributor (3–7 years experience)
