Ocean Customer Experience Specialist - WSA
Core
Handle customer experience tasks for Peru, Bolivia, Ecuador, and Chile, including invoicing, payment collection, cargo release, and export/import documentation.
Role type
Customer Experience Specialist (Logistics/Shipping)
Builds
Client service resolutions and accurate trade documentation
Domain
Global Trade and Logistics
Deliverable
client delivery
Required skills
Invoicing and payment collection, daily issue resolution via ticketing systems, export/import documentation preparation, root cause analysis, MS Office proficiency
Preferred skills
Maersk systems experience, SAP knowledge
Responsibilities
Handle daily issue resolutions via email and chat, manage and create receipts and invoices, release cargo, validate payments, prepare and submit export/import documentation including OBL, perform root cause analyses for escalations, train new hires on processes
Seniority
Junior, individual contributor
