Customs Process Trainer
Core
Design and deliver training programs for Customs teams to ensure process competence and service level agreement delivery within a global logistics service center.
Role type
Customs Process Training Expert
Builds
Training curricula, competency measurement programs, and staff development plans for Customs operations.
Domain
Logistics / Shipping / Customs Brokerage
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customs process knowledge, Logistics industry experience, English (fluent), Polish (fluent), Training program development, Competency measurement, Stakeholder communication, Systems implementation support
Preferred skills
Coaching experience, Advanced training skills, Change management
Technologies
Global Maersk systems
Responsibilities
Develop systematic training programs for Customs teams, Conduct system and process training (new hire, refresher, cross-training), Coordinate with leads and SMEs to identify training gaps, Create and execute development programs for high performers, Monitor staff competency levels, Assist in systems implementation and issue resolution
Seniority
Mid-level, hands-on IC