CX Agent - FinOps
Core
Managing customer billing accuracy, vendor billing, and revenue/cost execution for Maersk's logistics and supply chain products.
Role type
Senior billing operations specialist (FinOps)
Builds
Accurate customer and vendor billing processes for global trade and logistics services
Domain
Logistics, Supply Chain, Freight Forwarding
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Billing process management, stakeholder coordination, financial reporting, KPI monitoring, process improvement, data analysis, MS Office proficiency, problem-solving
Preferred skills
Ocean operations experience, transport industry knowledge, legal knowledge of transport industry, IT tools for billing
Responsibilities
Ensure timely and accurate customer and vendor billing, coordinate with cross-functional stakeholders (Customer, Finance, Operations, Commercial), monitor billing performance and job orders, prepare reports and workflow clearing, develop and improve billing procedures, identify underperforming areas and suggest resolutions, communicate billing issues to stakeholders, ensure compliance with policies and audit requirements
Seniority
Mid-level, hands-on IC