Customer Experience Lead Logistics Agent
Core
Monitor open purchase orders, verify bookings, process shipments, and ensure regulatory compliance for international logistics operations.
Role type
Logistics operations specialist (freight forwarding)
Builds
End-to-end shipment visibility and data accuracy for client supply chains
Domain
International logistics and freight forwarding
Deliverable
Dashboards & analysis
Required skills
International trade knowledge, shipment booking verification, regulatory compliance, data quality management, document review, system updates
Preferred skills
Planning and execution, computer tools proficiency
Responsibilities
Monitor open purchase orders against SOP/IOP/SLA, report operational deviations, verify supplier bookings for exports, collaborate with origin offices on SOP adherence, process and confirm airline reservations, send shipping instructions to carriers, verify destination country regulations, transmit required documents (ASN, ISF, message 315), update internal shipment details in systems
Seniority
Mid-level, hands-on IC
