KH Lifestyle CX Agent
Core
Deliver customer satisfaction solutions and optimize profitability for key clients in global logistics by managing end-to-end shipments and process improvements.
Role type
Senior Customer Experience Agent (Logistics)
Builds
End-to-end shipment solutions for key customers
Domain
Global logistics and freight forwarding
Deliverable
client delivery
Required skills
End-to-end supply chain management, stakeholder coordination, process improvement, cost optimization, cross-selling/up-selling, KPI monitoring, SOP management, financial accountability, carrier coordination, workload management
Preferred skills
Supply chain management experience, operations management experience, customer experience experience
Technologies
Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Ensure smooth execution of end-to-end shipments, drive productivity improvements, improve profitability by reducing costs and maximizing income, seek cross-sell/up-sell opportunities, monitor volume growth and CFS ratio, maintain client SOPs, achieve client KPIs, develop relationships with customers and stakeholders, drive financial accountability, propose process changes to remove unrecoverable costs, coordinate with ocean carriers on forecasts and routing, ensure compliance with customer instructions, assist in team workload management
Seniority
Mid-level, hands-on IC
